Published Jul 29, 19
6 min read

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They billed my Credit Card Company April 6, 2020 and I got the package April 25, 2020. . I began using the package April 26, 2020 per the instructions. . I have utilized other lightening gadgets in oral offices and over the corner and all of them worked other than they were not user friendly so I had a concept of what I must expect.

I understood something might not be right due to the fact that all whiteners had actually been able to whiten these spots. I began emailing the assistance staff right now May 8, 2020 and explained in detail my issues. Each time I would email consumer assistance I would put on email 5th Notice, sixth Notice etc.

NO CUSTOMER CARE so I emailed and text "I would like a refund duration" (). Today June 25, 2020 I got a call from a SNOW worker Nicolas who said this wasn't his task to call consumers however thought, he would take some time to call and see if he might help.

There are wired and wireless gadgets he ask what I had, I said, "I didn't see an alternative simply the wired" He stated, the wireless had the blue and red LED lights which trigger the serum, the wired did not provide both that's why mine wasn't working. I request for a refund or exchange I was not given either - .

No requirement to make a return. Refund has been processed. Please permit 5-7 organization days for refund to be processed. A gift and letter are being sent by mail to customer and will be provided within the next 3-4 organization days. I believed long and hard on what grievance to examine BBB's checklist in concerns to how the individual that contacted me from SNOW BIOLABS tried to spoken Bully me into tucking my tail and letting the problem go stating "you are the only individual we understand about that our item has not worked for them.

He was talking I was listening about I had actually the wired device and that just had the blue LED so that's most likely why is wasn't working for me however the wired gadget has the blue and red LED lights that triggers the whitening serum, that's what the Celebrities utilize. I finally got to say my AD did not provide the wireless and no points out how the wired you could plug in your phone and most ADS on Facebook reveals the wired. .

I don't know the rate of the wireless and still do not. That's when he started getting Verbally Violent AS IF MY WHOLE INTENT WAS TO RIP-OFF HIM! He was so off - I don't think he even believed I was the one that he lied to, I was the one that had been SCAMMED in the very first place and I desired my Money back on Something That has actually been misrepresented and I did not get what they understood was a faulty gadget ().

00 each and after that totaled the present plan for you as $ 20 some dollars. The presents mean absolutely nothing to me what I ask for is for the Corporation to be familiar with the Bullying and the Verbal AssaultI got for waiting 3 months for my item, and then nearly 5 months for someone like this man to bully and lie to me that I was the only person that Snow had actually not worked for and was verbally assaulting since I ask for a refund (which their return policy states you will be guaranteed or cash back in 30 days!) or exchange my wired device to a wireless device, to see if the wireless work like he said.

The bullying to attempt and make me believe it was simply my problem, resting on top of thatand being verbally Violent when I ask for a refund or an exchange (which is mentioned clearly you can return in 30 days) or 100% guaranteed or your cash back is mentioned in his Business Policy).

I dare this individual to call me from the Business acting like he was going to assist me but instead wastrying to scam me again by stating "he didn't believe I could get a refund. I desire the Corporation of SNOW to be knowledgeable about the methods used in what should have been an easy refund deal went to bullying, lying and spoken abuse.

Thank you for your attention, **** ****** All matters have currently been attended to. Customer was totally refunded 26 JUNE 2020 - . Client kept system and presents. 06/22/2020I placed an order practically 6 weeks ago and still no delivery and no reaction to 3 follow ups. This is not a low-cost item, putting the cash out to get nothing or any reaction is not ok.

I reside in San Diego, shipping from AZ must take no greater than two daysOrder has actually been pressed to the front of the line. We ask forgiveness for the hassle triggered. At the moment we are experiencing a high volume of orders and queries and are doing our finest to catch up and get to as numerous consumers as possible.

06/22/2020I purchased a teeth whitening package on Might 21, 2020. It is now June 22 and I have not gotten any information about when my order may be shipped. I have emailed the business 3 times and have actually not gotten any response (). The purchase verification e-mail that I received from Snow stated that orders might be postponed 1-2 weeks due COVID-19, however did not supply an approximated shipping timeframe.

We apologize for the inconvenience triggered. At the minute we are experiencing a high volume of orders and questions and are doing our best to catch up and get to as many clients as possible. Order has actually been pressed to the front of the line to ship quickly. please refer to tracking verification e-mail.

06/21/2020I positioned an order for Snow teeth Bleaching on 5/21/ 2020. I right away received an e-mail that my order would show up in 1-2 weeks. . I got a produced email on 5/24 stating that my order would show up in 7-14 days. My account was charged on 5/26. I sent out an e-mail monitoring on my order on 5/31.

Called 6/8, no action. Emailed 6/10, no reaction. Calles 6/16, no action. . I don't even understand if they are still in organization. Searched their website and it says they are attempting to ship orders positioned by May fourth? Why are they taking new orders and charging customers if they can't fill them.



Order has been pressed in front of the line to ship out among thousands of other orders. We excuse the trouble triggered. At the moment we are experiencing a high volume of orders and inquiries and are doing our best to catch up and get to as many clients as possible.

06/19/2020I placed my order on 5/23/20, since today 6/20/20 I still have actually not gotten shipping/tracking info. I've emailed two times and called without any success. Lastly today spoke with agent who stated they would email me tracking information however could not provide ship date. I acquired 1 set at full price and another at half off, invested an overall of $224.

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